When and Why You Should Use Remote Support

If you’ve ever had a sudden computer problem, you know it can be very stressful on both you and your business. So much of our day-to-day success requires having access to a working computer.

Order processing, billing, payroll, and client communications all have a degree of urgency that means dealing with a broken computer isn’t comfortable for long. Your technology can offer you two options: remote repair or an in-person visit. Which is the best choice for you? (Hint: Entricio can do both)!

Benefits of Remote Support

Speed: If remote repair is a possibility, an Entricio technician can connect via the Internet and have you operational in no time. You might also choose to just leave your device turned on in the morning and continue your other work as normal, while the tech logs in to conduct the repair, so it is ready for your return. Without remote support as an option, you’d need to juggle time in your diary to drop the system off as most in-store techs only work 9-5.

Entricio’s emergency and after hours services allow you to get access to the help you need, when you need it, eliminating all unnecessary delays.

Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.

Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to carry then around but traveling with a desktop PC requires a little more effort and a lot more inconvenience.

Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for a technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, guided physical repair isn’t viable either.

Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but most invariably require a physical call-out.

Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process.

Remote support and repair is the ideal situation, purely for speed and convenience. In the event the remote repair is attempted, but unable to fix the issue, it means your tech now has a better idea of the problem and can speed up any on-site repairs.  Remote support can be the best option for many businesses and gets your devices working again with minimal disruption and the lowest cost.

Need a repair? Contact Entricio at (561) 293-2258 for rapid remote support.

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